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Good things to know.
Questions about a direct City & Canyon order? Email krivanka@gmail.com with your order reference.
Shipping & delivery
We currently deliver within the United States. Each item is made to order and fulfilled by Printful. Enter your delivery address in your bag to see available shipping methods and charges. Applicable tax is calculated during payment. Production and transit take time, and items in the same order may arrive separately. Delivery estimates are estimates, not guarantees.
Damaged, defective, misprinted, or lost orders
If an item arrives damaged, defective, or misprinted, contact us within 30 days of delivery with your order reference and clear photos. For a package that does not arrive, contact us within 30 days of its estimated delivery date. We’ll review the problem with our fulfillment partner and arrange a replacement or refund for an approved claim. Please contact us before sending an item back.
Returns & changes of mind
Because each item is made for your order, we do not accept change-of-mind returns or exchanges for an incorrectly chosen size, color, or design. This does not limit any rights you may have under applicable law.
Cancellations & address changes
Contact us as soon as possible. We can request a change or cancellation while an order is still eligible, but cannot guarantee it once production has started. Please check your address before paying. An incorrect or incomplete delivery address may require additional shipping charges; we’ll contact you before arranging paid reshipment.
Payment & refunds
Direct website payments are handled securely by Stripe. Approved refunds are returned through the original payment method; processing time depends on your payment provider. Keep your order confirmation and reference for support.
Orders from our Printful Quick Store
If you purchased through our Printful Quick Store, use the support link in that order confirmation. Printful handles payment and support for those purchases, under the terms displayed there.